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Privacy statement of Connected Shoes

Connected Shoes respects your privacy. This is why we deal carefully with your personal data and process it exclusively in accordance with this privacy statement and the European and national laws and regulations that apply to the processing and security of personal data.

Which personal data do we process?

We are responsible for all personal data that you provide to us, including your name, address, telephone number, e-mail address and date of birth, and for personal data that we obtain, for instance, from a job application or registration via our webshop or for our newsletter. 

For which purposes do we use your personal data?

We use your personal data in order to comply with our obligations towards you and to offer the service that you expect of us. This includes processing your orders and payments, sending delivery status e-mails, contact relating to the delivery of your orders, verifying ID if you pay by credit card, sending messages about any safety risk relating to our products, and managing your account if you have created one on our website. We may also use your contact details to send you newsletters or information on offers and promotions. However, we only do this if you have indicated at the time of providing your data that you wish to receive this information or newsletter. We do not save your data for longer than is necessary for the above purposes or than is required by law.

How do we protect your data?

We have adopted both technical and organisational measures to protect your data against loss, theft and unauthorised access. We continually improve our security measures in case of technological advances and developments. We also recommend that you properly and correctly secure your own electronic data carriers.


Our website contains links to third-party websites over which we have no control or supervision. We are not responsible for processing the personal data that you provide through these websites and this privacy statement does not apply to that data. For this purpose, consult the privacy statement of the website that you are visiting, if available.

Inspection, correction and right of objection

You are entitled to contact us freely and at reasonable intervals to examine your personal data that we process and to request us to supplement or correct this data if it is incomplete or inaccurate, or to request us to protect or delete this data. We will report to you within four weeks of receipt of your request. You may also notify us if you no longer wish to be approached with information about our products and services. These requests may be sent to us in writing by sending an e-mail to


We make use of cookies on Connected Shoes’s websites. Cookies are small text files that are placed on the hard drive of your computer or mobile device during a visit to our website. Cookies contain information about your preference settings and use of our website, for instance, and allow your browser to be identified during a subsequent visit to our website. We use cookies for the following purposes:

  • For functional purposes: to facilitate logging into and navigating the Hyphen United website or to remember your settings and/or preferences when using theHyphen United website. For instance, you do not have to re-enter your login data on every visit to our website. We also use cookies to keep a record of which advertisements our website has already shown to you, to prevent you from always seeing the same one.

  • For statistical purposes: record can be kept of how many visitors visit a specific web page, or have clicked on a particular advertisement, so Hyphen United knows which parts of its website are popular.


Deletion and refusal of cookies

You may delete existing cookies and refuse to accept new cookies via the browser settings on your computer. The method for doing this differs for each browser. If necessary, consult your browser’s help function.

NB: if you refuse to accept and/or delete cookies, you will not always be able to make full use of the website’s features. The refusal to accept and/or deletion of cookies only applies to the computer and the browser on which you perform this action. If you make use of several computers and/or browsers, you will need to perform the aforementioned action(s) as often as necessary.


Amendments to privacy statement

We may amend our privacy statement from time to time. Amendments will be published on this website.

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